Ask Listen Do - Opportunity to feedback on services

Posted on: 28 November 2017

NHS England and the Local Government Association have been working to understand the many additional barriers faced by children, young people and adults with a learning disability, autism or both and their families in raising concerns and complaints.

They want to take practical steps to improve people’s experiences and expectations of the complex systems in health, social care and education, and help organisations be more understanding and proactive in how they listen and respond to people’s concerns.

This work has developed into the ‘Ask Listen Do’ project. The team, which includes two new NHS England Family Carer Advisers, has launched a survey which asks about adult and children’s experience, and their families and paid carers, of raising concerns and making complaints in health, social care and education.

The survey closes on 12 January. The team would appreciate you sharing it throughout your networks and in particular with user led groups, Parent Carer Forum and Carers Groups.

Ask Listen Do survey (two versions- online and easy read)

Accessibility tools

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