Karen JacksonHello my name is Karen.

As I reflect on the past nine months, I am so proud and humbled by the commitment and enthusiasm of our colleagues across the health and social care sector in how they have risen as one to respond to the national emergency with which we have been faced.  It is easy to say thank you but much more difficult to put into words the gratitude of a whole nation. 

Much has been written of the selfless dedication of the hospital front line professionals, rightly so. I also want to take this opportunity to praise the contribution of all those who care and support people in their own home or place of safety. 

I have worked in the NHS sector for nearly 30 years and only recently decided to work in the community and out of hospital sector.  During this time I have learned how incredibly complex and pressured our working environment is. Importantly I have witnessed first-hand what a huge difference our colleagues collectively make to the independence and dignity of the people we care for and their carers.

Community services are at the very heart of our response to the COVID-19 pandemic as a system and in our local patches.  The sector is incredibly diverse and covers district nursing, sexual health, discharge support, admission avoidance, dentistry, therapies, podiatry, intermediate care, day surgery, urgent care response, together with all the support services that are needed to delivery clinical specialties, such as caring for people with cancer at home.

Community services are central to the NHS Long Term Plan and our Partnership’s Five Year Plan.  Both in the way we care for people in addition to having a critical role in our response to the pandemic and beyond. The challenge to community services in this difficult period has shown that services can rise to the requirements of the system whilst delivering real support to people in their communities and relieving some of the pressure on our specialist hospital colleagues.

Despite all of this we have delivered on a number of high profile areas of work through working together. For example:

  • The Kirklees Urgent Community Response Accelerator Programme supporting admission avoidance for people who have increased frailty dependency.  This is a great example of working as a partnership across the area with all providers. It has also improved working relationships, which is both good for colleagues and importantly helped to deliver seamless care to people. 
  • We have also developed a Partnership wide community forum.  This forum brings together worksteams across the community services and ageing well agenda with alignment to the Partnership’s Primary and Community Care Services Board.  It provides us with a space for more in-depth conversation across providers and commissioners together, for shared learning, development and problem solving.  
  • On a personal level being nominated for a national HSJ Awards with Locala CIC being shortlisted for Community Provider of the Year, has given a real boost to me and my colleagues closer to home. Community partners are working hard as part of the primary care development and to bring about the integrated vision of primary care services.  There is a real push to the integrated ‘out of hospital piece’ and increasing closer and more integrated working with general practices, alongside pharmacy, voluntary sector, social care, through primary care networks.

I think we’re heading in the right direction and this way of working has really come to the fore during the pandemic.  There is clearly a dual approach needed to recognise and support the specific work and contribution of community services, whilst continuing to see these services as an integral part of joined-up place, neighbourhood and system working. I feel both privileged and proud of the role I have and the people I work alongside in the organisation, system, partners and the West Yorkshire and Harrogate Health and Care Partnership.  We are very focused on supporting the health and wellbeing of the 2.7million people across the area in a time when we need all health and care services to work together. Being part of a wider team and working with the most amazing workforce and communities is humbling.

Thank you to all of you – you are a real inspiration.
Karen